IT as a Service

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IT as a Service Authors: Ashish Nanjiani, Satyen Vyas, Mike Raia, Pat Romanski, John Savageau

Related Topics: Cloud Computing, Cloudonomics Journal, CIO, Cisco Virtualization Journal, CIO/CTO Update, Java in the Cloud, ITaaS

IT as a Service: Blog Feed Post

The CIO’s Revenue-Generating ITaaS Plan

In their recent white paper Enabling IT as a Service (11-page PDF), Cisco describe ‘ITaaS’ as IT as a Service, the ability to buy your technology in the form of a utility service.

Our ‘MaaS’ webinar – Municipality as a Service, will focus on how local towns and cities can define their own ITaaS strategy, identifying how municipal CIO’s can access new technologies like Open Data portals, and also importantly how these can be funded through new commercialization models too.

Self-funding Municipality as a Service


Yes Cisco is right, the major evolution we’re now experiencing is the fundamental shift from “own-your-own-hardware-IT” to “The Rise of Service-Focused IT”, where the CIO becomes an integrator of local and also remote services.

This doesn’t mean a wholesale shift to the Cloud but rather in the same way that sometimes it’s better to own a car than rent one, there will instead continue to be a mixed platter of in-house and outsourced IT, with the latter growing because it’s becoming increasingly commoditized and elastic.

For some areas this is just too good a deal to miss and the trend we’ll see emerging that will really seal the deal will be the question of who actually supplys these services? Sure there will be Amazon and local suppliers too, but what about other Municipalities?

The same technologies needed to adopt Cloud Computing effectively are also those that better enable you to sell it too – Automated provisioning, self-service portals, billing engines, these are all the tools deployed by hosting companies to sell web/Cloud services, and you can run them internally to better automate your IT operations too.

This is an important dynamic not just from the local benefit to that region but on a broader capacity-handling perspective too. Countries like Canada face challenges like an aging population where the further most rural areas are experiencing decacy and collapsing service capability, including a lack of IT skills for example.

Therefore if their IT unit is collapsed back into the next larger town’s, through a commercial supply model, then natural market forces can be leveraged to better optimize the budget deployments in these areas. With this larger town also leveraging new Cloud technologies then they can also serve more areas for less IT footprint too.


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